Terms of Service

These terms cover storefront use, product information, orders, payment, delivery, returns and responsible product use.

Product information and availability

We aim to present accurate product names, measurements, materials, colors, prices and availability. Screen color and manufacturing tolerances may cause small differences. Availability can change before an order is confirmed.

Orders, pricing and payment

Submitting checkout is an offer to purchase. An order is confirmed after payment authorization and order review. We may contact you about pricing errors, unavailable options, address issues or suspected misuse before accepting an order.

Safe and intended use

Choose products based on your pet’s measurements and the listed intended use. Secure closures, supervise where appropriate and stop using damaged items. Product information does not replace veterinary advice or transport-operator rules.

Shipping, returns and support

Shipping estimates, fees, duties and return conditions are described in the published Shipping and Returns policies. Those policies form part of these terms.

Site content and changes

Site text, imagery and product information may not be copied or misused without permission. Paw Haven may update the catalog, policies and these terms; the published version applies from its stated update date.