Returns & Exchanges

Eligible unused products may be requested for return within 30 days of delivery. Contact support before sending an item back.

30-day request window

You may request a return for an eligible item within 30 days of confirmed delivery. Contact support before shipping anything back so we can confirm eligibility and provide the correct return instructions.

Return eligibility

Items must be unused, clean, complete and in their original packaging with tags and accessories. Products showing pet hair, odor, wear, washing, alteration or damage unrelated to delivery may not be accepted. Used recovery wear and other hygiene-sensitive items are not returnable.

Incorrect, damaged or defective items

If an item arrives incorrect, damaged or with a suspected manufacturing issue, contact support promptly with the order number plus clear photos of the product, packaging and shipping label. We will review the case and confirm the available resolution.

Return shipping and refunds

For change-of-mind returns, return shipping and any non-refundable carrier charges are normally the customer’s responsibility. Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing time may vary.